Return Process for Health Products Rejected by Customs

1. Confirmation & Preparation

1. Confirm the decision to return the goods that have been rejected by customs.
2. Entrust a customs brokerage firm to handle the return procedures.
3. Complete, sign, seal, and return the Confirmation Letter and Power of Attorney for Document Collection.

2. Document Preparation & Submission

Please prepare the following set of standard customs documents, sign and seal them as required, and submit them:

1. Power of Attorney for Agent Return (Sealed by the declaring company)
2. Explanation of Circumstances (Sealed by the declaring company)
3. Bilateral Return Agreement (Sealed by both the consignee and declaring company; English signature required for the shipper)
4. Copy of the declaring company’s Business License
5. Direct Return Form for Imported Goods (Sealed by the declaring company)
6. Contract, Invoice, and Packing List (Signed, sealed, and returned)

3. Electronic Authorization Process

While submitting the above documents to customs for approval, the declaring company must authorize an electronic power of attorney through the following steps:

1. Log in to the Shenzhen Single Window website: https://sz.singlewindow.cn/index
2. Insert the legal person card or operator card, and click “Card Media” to log in (Initial password is usually 8 eights).
3. Click on “Cargo Declaration” and select “Customs Declaration Agency Entrustment”.
4. Click on “Entrustment Relationship Management” and then “Customs Brokerage Query”.
5. Enter the customs brokerage firm’s 10-digit customs registration number to search.
6. Check the box for “Automatic Confirmation”, select “12 months” for the validity period, and choose “Long-term” as the entrustment method.
7. Click the “Initiate” button in the upper right corner to complete the electronic authorization.

4. Customs Approval & Shipment

1. Submit a report explaining the reason for the return to the Disposal Department, which will then issue a letter to Department One.
2. We will initiate the return approval with Department One, which will review and approve the application upon receiving the letter from the Disposal Department.
3. Once approved by customs, obtain the Direct Return Application Form and proceed to cancel the original declaration.
4. After the cancellation is completed, provide the export waybill for the return shipment, and we will declare the “one import, one export” return.
5. Once the “one import, one export” return is released by customs, the goods can be shipped out.