Tmall Agency

Start Selling on Tmall Quickly with our Help

Tmall Agency for Nutrition and Supplement Brands: Fast-Track Your Success

Check out our specialized services that help your business grow in the Chinese e-commerce market.

Tmall Agency: Services

Explore our tailored services that drive success for nutrition and supplement brands in the Chinese e-commerce market.

Consulting & Strategy

We offer expert guidance in nutrition market insights, helping you define goals and target health-conscious consumers.

Tmall Store Registration

Navigating the Tmall registration process is complex, but we simplify it for you, ensuring your supplement brand is up and running efficiently.

Tmall Store Management

Our services include store design, customer service, product listings, and content creation, with a focus on supplement benefits and wellness solutions.

Certified Tmall Partner

As an official Tmall Partner, we guide your nutrition business through every step of the Tmall journey, from launch to scaling.

Marketing on Tmall

Maximize visibility for your supplements using Tmall's marketing tools, promoting health and wellness solutions directly to the right audience.

Off-site Marketing

Strengthen your brand's presence with off-site marketing strategies, leveraging Chinese social media and forums to engage consumers interested in wellness and nutrition.

More About Selling Nutrition Products on Tmall:

eCommerce Survey & Tmall Registration

Our team conducts a market survey tailored to the nutrition and supplement category to assess competitors and set achievable goals. We’ll assist in gathering all necessary documents and setting up your Tmall and Alipay accounts, ensuring your brand is ready to start selling supplements to Chinese consumers.

Store Design & Management

Your store’s design plays a crucial role in appealing to health-conscious consumers. We craft user-friendly stores optimized for Chinese shopping preferences, focusing on detailed product pages that emphasize supplement benefits and certifications. Our experienced team will manage stock and customer service or train your staff to ensure customer satisfaction.

Expert Dietitian Support

We integrate professional dietitian support into your customer service experience. Our dietitians help customers understand how supplements can improve their health, offering personalized advice that boosts trust and enhances your brand’s reputation. This hands-on approach not only educates but fosters long-term loyalty among consumers.

Marketing and Promotion

Being on Tmall is just the start. For nutrition and supplement brands, marketing is key. Use in-site tools like discounts and ads to attract new customers during peak shopping periods. However, to stand out, supplement brands need a strong presence across Chinese social media, search engines, and forums. Our marketing strategies will build brand awareness, positioning your supplements as trusted health solutions.

Reseller Services

Expand your reach with our reseller services. We help distribute your nutrition and supplement products across multiple online channels and stores, ensuring broader market penetration and maximizing sales potential.

Bonded Warehouse & CAINIAO Logistics Service

Ensure efficient logistics with bonded warehouse solutions and CAINIAO, Alibaba’s leading logistics network. We help you store products in bonded warehouses, streamlining customs processes and guaranteeing fast, reliable delivery across China. This minimizes delays and enhances the customer experience, giving your brand a competitive edge in the supplement market.
With our support, your nutrition and supplement brand will thrive in the competitive Tmall marketplace, offering Chinese consumers trusted, expert-backed health solutions.

Why choose us as your Tmall Partner Agency

Our experience, network, and passionate team of dedicated experts will make your Tmall journey the smoothest possible from registration to acquisition and conversion. Our goal with you is not just to open a store but to turn it into a profitable one! Your success is our success. Plus: We are an official TP!

 

FAQs

Tmall - Frequently Asked Question

Answers to questions you may have. We’re here to help you make an informed decision.

Tmall is the biggest (and most profitable) B2C (business-to-consumer) platform in China. Tmall was launched by Alibaba in 2010 and since its creation is the number one online sales platform in the Asian giant. This e-commerce platform operates in Mainland China, Hong Kong, Macau, and Taiwan. Tmall.com enables brands to sell their products and services directly to consumers in China. In the manner of Taobao, Tmall uses Alipay’s payment system. Nonetheless, one of the main differences between Taobao and Tmall is that in the second, vendors have to be approved in order to set up a store in the marketplace. Due to its business policy, Tmall ensures authentic and premium quality products to its consumers.

As opposed to other Chinese e-commerce platforms, Tmall offers more protection to its consumers with its 7-day return policy. In addition, Tmall’s merchants are more credible and trustful because they have to be approved before they can set up a store. Tmall integrates Alipay as its online payment system which is very popular in China and is considered the most trustful tool for Chinese shoppers. In addition, Tmall offers analytic tools such as the “Daily Update” that provides daily sales reports. These tools are very useful for vendors in order to take strategic decisions based on their sales data. Tmall currently has over 70,000 brands in more than 50,000 stores and enables vendors to sell their goods to the entire Greater China region. Due to its huge popularity, Tmall is the place to be for those looking to reach Chinese online shoppers without needing to open a physical brick-and-mortar store in China.

  • Only companies located in Mainland China and with a Chinese retail business license can apply to open a store on Tmall.com
  • Marketers have to submit the necessary information including documents that confirm the reliability, genuineness, and existence of the company and its products.
  • Products must be located within China in order to send the order quickly to consumers.
  • Tmall stipulates that vendors must ship an order within 72 hours after the purchase.
  • 7 days after receiving the item, consumers have the right to return it for a refund